Power Eraser hangs on "checking internet connectivity."

I suspected a malware infection, so after running a complete scan, I tried to run power eraser. I started P. E. and rebooted as instructed. The program ran up until it reached "checking internet connectivity." Power Eraser then stayed at this step - the program did not freeze, it just remained at "checking internet connectivity." I let it run for 20 minutes, but nothing happened. The icon/indicator kept turning.

- I have the 2014 version of NIS

- Yes my internet connection works fine

Any ideas or suggested actions for a resolution?

Thanks!