As background, I have been an enthusiastic, long time (decades) user of various Norton products. I frequently recommend them to others. My computers use Windows XP SP3 and I normally use AOL (Explorer) as my Browser. All my software is up-to-date. When I was recently offered an opportunity to upgrade to Norton Utilities v16 from v14, I took it. Unlike my prior Norton-experiences, Utilities v16 has caused problems that I cannot remedy:
1) Windows Start Menu Shortcuts to frequently used Programs have all vanished and do not come back after several days of new use.
2) Internet Log in Information for frequently used Internet websites simply cannot be maintained. Yes, I have manually de-selected deletion of "Cookies" and "AutoComplete Form Data" PLUS I have selected specific cookies to retain. No luck so far.
3) Canon camera software for downloading photos from camera totally not working even after reloading from original Canon disc.
I have enough experience to “work-around” these problems but workarounds cost time and they are irritating. Norton Support has not been able to resolve my problems – so far. I just checked Amazon and noticed that Norton Utilities v16 is only being offered for operating systems Vista and Windows 7. Win XP is not mentioned. Perhaps, Utilities 16 is not for Win XP despite Norton's indication that it can be used (with some qualifiers)? Or, maybe, v16 was released before beta testing was complete and the above “bugs” were fixed?
Bottom line, I can see some enhancements Utilities, if these problems can be resolved. Otherwise, it's no good for me and I would want my money refunded. Can anyone tell me how to fix any one or all the above three problems? Thank you.