CURRENT ISSUE: A friend has a Samsung RV511 Notebook running Windows 7 Home Premium SP1 64 Bit. The backups are made to an external USB drive. In my past experience, the issues of 'inability to use 64 Bit drivers' has never been, and nor should it be, a problem when access to network drives is not required. People I help are always backing up to external USB drives as this person is trying to do. When the system is booted, with the SRD in the optical drive, this is what happens:
Asked to press any key to boot from CD
Pressed space bar
Got a message in white writing on an all black background ‘WINDOWS IS LOADING FILES’
Underneath this there was a grey horizontal bar on which white filled from left to right (to indicate progress)
Once this left to right action completes, the screen goes completely black and nothing further happens. Everything hangs right there.
THIS IS WHAT HAPPENS ON OTHER MACHINES:
There should be, in middle of lower screen, a bar containing green oscillating dashes and below this the words ‘MICROSOFT CORPORATION’
Then should go to Symantec Dialog Box (some yellow background)
Then to ‘Licence Agreement’ with ‘Accept’ button
Then show ‘NORTON GHOST 15.0 with (amongst other things) ‘WELCOME TO THE RECOVERY DISK’
but none of this happens.
If 'ENTER' is pressed, a message comes up saying 'Choose an OS to start' but no OS is offered.
The only options offered in the Bios related to the hard drive are UEFI which is 'Support disabled' and AHCI 'Mode Control AUTO or MANUAL'. The latter is the default setting and it is on AUTO. I have tried changing to UEFI but it had no discernible effect.
I would be obliged if anyone can contribute towards a solution. THANK YOU for reading.