Norton Hotspot Privacy has not functioned reasonably when connecting to the internet. Although the software indicates that it connects with a VPN server successfully, there appears to be a problem. No internet browser can connect to the internet through the VPN channel.
Observations:
- If Norton Hotspot Privacy is disabled, then any internet browser can effectively connect to the internet.
- If Norton Hotspot Privacy is uninstalled, then any internet browser can effectively connect to the internet.
- If Norton Hotspot Privacy is reinstalled and active, then no internet browser can connect to the internet.
- If Norton Hotspot Privacy is active, then (lately) openvpnas.exe consumes an unusual amount of CPU resources ranging from 20% to 60%, continuously.
System Information:
- Windows 8 64-bit
- Intel Core i5-3317U CPU @ 1.7GHz
- 6GB RAM
- Norton Hotspot Privacy 1.0.0.16
- Internet Explorer 10.0.9200.16484
- Google Chrome 25.0.1364.152 m