Hi everyone,
I have a current Norton Internet security subscription. My computer got infected with a virus about ten days ago. It was one of those viruses with ICE logo etc. I tried to run NPE. I had to run from advanced system option since it would not run otherwise.
I ran it a few times. It reported that it had removed the virus "1b163527.exe". At the start up my computer has two accounts to run from. An Admin account and a user account. After I click on the Admin account and enter my password, the black CMD.exe
window appears with this message: "C:\users\Abo\Documents\1b163527.exe" is not recognized as an internal or exte operable
program or batch file". My computer was infected when I was under the Admin account. I contacted the Norton support through chat. A technician looked at my computer and finally said I can not help you. Does anyone have any ideas what my best option at this point is. I can only access my computer through the second user account and not the Admin account.