I have NU on three diffierent computers: 15 on two laptops (win8 on one and Vista on the other) and 16 on a desktop with Windows 7 Ultimate. Originally I had installed 15 on all three at the same time and from the same source under the same license. At some time in the past few months the desktop (Win7) NU updated itself to 16 - which I like better - but the other two remained 15. How did this happen and how can I get the 15 on the laptops to update - or can I?
↧
NU15 to 16 update
↧
Internet Security 2014 gave me option to leave my old settings yet none of them are there
Moved to NIS/NAV Board for better exposure.
↧
↧
ONLINE BACKUP NOT ACCEPTING ACTIVATION CODE"
Just purchased Norton Internet Security 2014 which comes with Online Backup, but the registration/activation of the latter product will not accept the enclosed activation code. What next?
↧
Norton Utilities 16.0 is this counterfeit on Amazon. UK?
Hello Community,
I would like some help from Symantec Admin about a puzzling copy of Norton Utilities 16.0 on Amazon. UK
Taken directly from the advert as follows
Title description: The boxed disc says
Norton Utilities 16.0 - 1 Computers - 1 Year Subscription (PC)
Description on scrolling down says
Box Contains
1 x Norton Utilities 16.0 - 3 Computers, 1 Year Subscription
Here is a link to the product
http://www.amazon.co.uk/Norton-Utilities-16-0-Subscription-Frustration-Free/dp/B00F5NY8IW/
There are no reviews of the product which makes me suspicious.
They have not replied to my posted question.
I am paranoid about purchasing re-boxed fake or counterfeit goods.
I am worried about purchasing software which might thave ransom ware such as Cryptolocker or other nasties installed.
How can I tell if a product is genuine Symantec ....before I place the disc into my PC.
I always prefer to purchase a hard copy rather than a site download.
With regards
Castillonia
↧
NU16 will not clear firefox cache when folder is in different drive
Hi I was wondering if someone has come across this issue and could provide me with some guidance...
I recently changed my system's boot drive to a SSD for performance reasons. After doing so I setup my firefox and IE browsers to store cached files on a seprarate conventional magnetic drive to avoid excessive writes and re-writes on my SSD.
When using the brower cache removal funciton in NU16, the tool will succesfully remove the IE cache from my secondary drive, however for Firefox it is still attempting to remove the cache from the original folder that was in the C drive. NU will not recognise that firefox is storing cached data in an alternate drive.
This results in the FIREFOX privacy scan not being effective at all. I primarily use firefox over IE so I was curious if anyone has heard of any possible tweaks I can make so that the cache clearing functionality of NU will work properly with firefox.
Summary:
Im using Win7 64 with NU 16.0.1.7
IE cache folder points to D drive
FF cache folder points to D drive
NU16 removes IE cache from D drive
NU16 does not remove FF cache from D drive.
↧
↧
ONLINE BACKUP NOT ACCEPTING ACTIVATION CODE"
This post has been moved to "Norton Online Backup" board for better exposure.
↧
PQI to virtual machine
Hello, we wish to create several virtual machines using some old PQI files, however VMware doesn't support PQI. When looking around I've seen several mentions of people using norton ghost 15 in order to convert PQI to VHD, but Norton ghost is no longer available.
According to several sources Symantec Backup Exec System Recovery should be able to read PQI files and I was hoping I could use that or some similar tool to convert the files but couldn't figure it out on my own.
Any help would be appreciated
↧
the Norton Ghost 15 could not recoginze the target hard drive
Moving to Norton Ghost board for better exposure
↧
Norton DNS Check website no longer works correctly.
Recently Norton changed their DNS servers to connect safe. I changed to the new IP which is 199.85.126.30 and 199.85.127.30. I then went to http://setup.nortondns.com/ to see if it was working. It told me that I failed the dns test. Yet when I to expo*****.***.jo to test it I see Norton's Connect Safe block page. Is there a new page to test whether connect safe is working or do we need to wait for Norton to fix the current one?
↧
↧
After NU15 removal nothing goes into XP recycle bin!
Hello ALL:
I have a strange issue here. I run 32 bit XP and removed NU 15. I have the normal Windows Recycle Bin showing, but nothing seems to be going in it. Do I need to somehow reactivate it now that NU15 is uninstalled?
↧
Identity Safe Log on problem
Identity safe told me that my Norton Account was "temporarily locked due to too many failed log-in attempts.
1) I had not attempted to log in since my last reboot yesterday
2) I followed the "Forgot Password" link and updated my password
Ater the password update I was able to log on to my Norton Account on the web site, but Identity Safe continues to tell me that my Norton Account is locked.
↧
Norton DNS
I am From Bangladesh, 199.85.126.20 Not Working & 199.85.127.20 Working but Disturbing, Please Check Screen Snapshot and Fix This Problem ASAP Thank You.
↧
New DNS IP
Hi, I recently set up my router to use the Norton DNS (Connect Safe)
Preferred DNS:199.85.126.10
Alternate DNS:199.85.127.10
When I try to test it on the norton site (http://setup.nortondns.com/) it says "Your computer is not currently using Norton DNS."
I have since changed the DNS to block pornography to see if that works
Preferred DNS:199.85.126.20
Alternate DNS:199.85.127.20
It did block pornographic web sites, but when I go to http://setup.nortondns.com/ It again says "Your computer is not currently using Norton DNS"
I contacted norton about this on live chat, and they used remote desktop to try to resolve it. It was not resolved, and was escalated to level 2. A Norton representive rang me today, and I was not happy with what he had to say. He asked my things like "why do you want to use Norton DNS".
Can some one please test the DNS servers and has anyone else experienced similar issues. I am in Australia (Sydney).
↧
↧
I have Norton Utilities 16. A few days ago the dashboard stopped working. The status is always LOW
I have Norton Utilities 16. A few days ago the dashboard stopped working. The status is always LOW even when I do the requested action. I uninstalled and reinstalled and used Smart Update. Same problem.
↧
Norton DNS
199.85.126.10 Not Working & 199.85.127.10 Working but Disturbing.
Tracing route to 199.85.126.10 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.2.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 9 ms 9 ms 9 ms 180.211.175.1
4 13 ms 12 ms 12 ms 180.211.168.1
5 17 ms 15 ms 17 ms 180.211.130.153
6 11 ms 17 ms 11 ms 180.211.130.134
7 17 ms 16 ms 16 ms 180.211.200.1
8 15 ms 11 ms 11 ms 123.49.13.94
9 91 ms 91 ms 81 ms 203.208.174.73
10 67 ms 66 ms 67 ms 203.208.171.205
11 99 ms 68 ms 98 ms 203.208.152.74
12 100 ms 100 ms 99 ms 203.208.152.6
13 98 ms 98 ms 99 ms 203.208.152.194
14 99 ms 100 ms 100 ms 203.208.152.6
15 106 ms 115 ms 100 ms 203.208.152.194
16 100 ms 156 ms 101 ms 129.250.3.10
17 173 ms 102 ms 169 ms 61.213.162.174
18 157 ms 166 ms 150 ms 129.250.4.114
19 156 ms * * 61.213.162.174
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 199.85.127.10 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.2.1
2 <1 ms <1 ms 1 ms 192.168.1.1
3 19 ms 10 ms 10 ms 180.211.175.1
4 16 ms 12 ms 19 ms 180.211.168.1
5 17 ms 15 ms 15 ms 180.211.130.153
6 11 ms 11 ms 10 ms 180.211.130.134
7 17 ms 16 ms 15 ms 180.211.200.1
8 12 ms 12 ms 12 ms 123.49.13.94
9 67 ms 67 ms 66 ms 203.208.174.73
10 67 ms 67 ms 66 ms 203.208.183.81
11 249 ms 255 ms 248 ms 203.208.178.206
12 258 ms 270 ms 258 ms 216.221.157.157
13 * * * Request timed out.
14 * 298 ms 298 ms 129.250.4.118
15 257 ms 260 ms 255 ms 140.174.21.114
16 * * * Request timed out.
17 261 ms 261 ms * 199.85.127.10
18 257 ms 252 ms 256 ms 199.85.127.10
Trace complete.
Pinging 199.85.126.10 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Pinging 199.85.127.10 with 32 bytes of data:
Reply from 199.85.127.10: bytes=32 time=254ms TTL=51
Reply from 199.85.127.10: bytes=32 time=254ms TTL=49
Reply from 199.85.127.10: bytes=32 time=248ms TTL=51
Reply from 199.85.127.10: bytes=32 time=250ms TTL=49
Request timed out.
Reply from 199.85.127.10: bytes=32 time=262ms TTL=49
Reply from 199.85.127.10: bytes=32 time=253ms TTL=51
Reply from 199.85.127.10: bytes=32 time=256ms TTL=51
Reply from 199.85.127.10: bytes=32 time=248ms TTL=49
Reply from 199.85.127.10: bytes=32 time=258ms TTL=49
Reply from 199.85.127.10: bytes=32 time=255ms TTL=49
Reply from 199.85.127.10: bytes=32 time=246ms TTL=49
Reply from 199.85.127.10: bytes=32 time=269ms TTL=49
Reply from 199.85.127.10: bytes=32 time=270ms TTL=49
Reply from 199.85.127.10: bytes=32 time=239ms TTL=49
Request timed out.
Request timed out.
Reply from 199.85.127.10: bytes=32 time=264ms TTL=51
Reply from 199.85.127.10: bytes=32 time=248ms TTL=49
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Request timed out.
Reply from 199.85.127.10: bytes=32 time=256ms TTL=51
Reply from 199.85.127.10: bytes=32 time=276ms TTL=49
Reply from 199.85.127.10: bytes=32 time=237ms TTL=51
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Request timed out.
Reply from 199.85.127.10: bytes=32 time=264ms TTL=49
Reply from 199.85.127.10: bytes=32 time=254ms TTL=51
↧
No purge option available on the "File Actions" menu in online backup management.
Post moved to "Norton Online Backup" board for better exposure.
↧
How to stop nu16 from erasing restore points
How do I stop NU16 from erasing restore points in windows 7
↧
↧
NU16 Level 2 support: How long is the typical wait time for L2 support through chat?
Twice I have had the same problem with NU16 referred up the chain to level 2 support. Twice I have been waiting for a response for more than an hour with no evidence that the molve is even in progress. The last notation on the remote control window is: transfering session to another technician - remote control session with xxxx has stopped.
How much longer should I wait (at this point in this session I have been waiting for nearly two hours)?
↧
issues not repaired
I selected the registry scan for performance. The results were that there was 1 issue found and the issue was ignored. Therefore it was not repaired. The results showed "Number of issues repaired: 0". Why wasn't this repaired? Please see attachment.
↧
Spayware smears HD videos and games,deforming 3D
Expertson several occasions Iremoved theproblemforlarge sums.Problemisalwaysaftermonths later.AVGantivirusfinds aproblembut shortlyafterwardsto ruinhdd.Norton antivirus not identified problem. Have exhaustedallpossibilities for removing.Procesor intel i3,8gb ram, windows prof. 7 64bit,asus GTX 560ti,W. digital 1 trb, 64mb cache.
↧